Pinned3 Things Founders Can Do To Build A Thriving Customer Success PracticeIn the early days of most startups you are working hard to build revenue and a solid customer base that agrees to stay on long enough to…Jan 22, 2021Jan 22, 2021
Interview Customer Success as a part of Product ImprovementRecently a former colleague reached out and asked if I would sponsor an introduction to a connection on LinkedIn. The request was simple…Oct 10, 2019Oct 10, 2019
Customer Success Can Be The Face of Security OperationsIn a recent article from Inc magazine; Delta Airlines CEO Ed Bastian lamented about what he spent his days worrying about:Oct 7, 2019Oct 7, 2019
Reducing stress while managing “connected customers”For the sake of this post a connected customer can be defined as a customer who has a personal or professional connection to your founder…Nov 6, 2017Nov 6, 2017
Considering Customer Success?Customer Success is not an easy proposition for companies. I find businesses are in one of two camps when it comes to consideration of…Nov 4, 2017Nov 4, 2017
